Shipping: 

  • Shipping occures on business days (Monday to Friday, excluding national holidays).

  • Orders will be shipped via UPS or USPS. This allows packages to arrive on Saturday as well as any other business day. After your order leaves our warehouse, typical ground transit times are 2-5 business days for Standard Shipping. Expedited shipping reduces transit time, but not order processing time. Shipping rates are subject to change at any time.

  • If you have a registered account you can review the status of your order by clicking on My Account and then navigating to Orders.

  • For additional information regarding your order, please refer to your order email confirmation which will include a tracking number.

Shipping Costs:

  • Shipping cost depends on the total weight of the package and your shipping address. The shipping cost is subject to the Live shipping rates offered by UPS.

  • The cost of shipping can be calculated by adding the items to your shopping cart and proceeding to checkout. Once you have reached the My Cart and/or Checkout page, you will select the desired shipping method.

  • Any orders of $25 or more will have Free Standard Shipping for the US territory unless you choose a different delivery method.

Order Confirmation & Status:

  • After you make your purchase, you will receive an e-mail confirmation containing your order number within a few hours.

  • You can also track the status of your order online by signing into your account at basicareusa.com. You can view all past and current orders and their status under Orders located in the My Account tab.

Order Changes/Cancellations:

  • We will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, we are unable to change or cancel an order once it is submitted.

  • Under certain circumstances, orders or specific items from an order are cancelled by our system for various reasons.

  • If your order or items ordered are cancelled, please expect an email from us, which will include a detailed explanation. You will not be billed for any cancelled items. If you would like additional details about why an order or specific items may have been cancelled, please write us directly at contact@basicareusa.com.

Product Availability:

  • We will make every effort to ensure that all of the merchandise we feature is in stock.

  • In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

Shipping Confirmation Emails:

  • Once your order is shipped, your tracking number will be emailed to you so you can track your order via the carrier’s website.

  • Wrong Address Disclaimer: It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

  • If your order has already been processed, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

Returns:

  • We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped, within 30 days of receiving your order. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on basicareusa.com. If you purchased a Basicare item from a retail partner, please contact that retailer directly.

  • If you need to return an item for one of these three reasons, please contact us at contact@basicare.com within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt. Please follow the below steps to complete your return:

  • Securely pack the item(s) in a box or padded envelope with the original packing slip. The box or padded envelope your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged.

  • If you chose to use the box or padded envelope your order was shipped in, please make sure to remove any existing labels/stickers.

  • Print the return label and affix it securely to the top of the package.

  • Please take the package to your nearest USPS facility for delivery.

Refunds:

  • Once your order is received, your refund will be processed and automatically applied to your original form of payment. When receiving a refund, you will be sent an email confirmation. The credit will typically be reflected on your billing statement within one billing cycle. If you have questions about when the funds will be returned to your account, please contact your financial institution directly. If you have not yet received a confirmation email after 30 days, please call 1-754-465-6591.